Frequently Asked Questions | FAQs

Account Access

For all existing accounts using an email address as their username, your account details have been migrated to the new website. You can sign in now using your email address.
For existing accounts that use a username rather than an email address:
- If you updated your username to an email address on the old website, your account details have been migrated to the new website. You can sign in now using your email address.
- If you didn’t update your username to an email address on the old website, click on ‘Forgot your password’ on the sign in screen, enter the email address associated with your account, and follow the instructions to reset your password and log in.
If you are having trouble logging in, please contact Customer Service.
If you are a Healthcare Professional/Practitioner, business owner, or student or a patient with a referral code from your practitioner, you can sign up here.
When logged in, navigate to the person icon on the top right-hand side to access the Account section.
1. Navigate to the log in screen
2. Click ‘Forgot your password’
3. Enter your email
4. A unique link will be sent to your email, follow the prompts and set up a new password
For security reasons, please keep your data safe and do not share your log in details or reuse passwords from other sites.
If you are a patient and you have a referral code for the BioCeuticals website given to you by your practitioner you can create an account and order products. Navigate to Sign Up and click on the last option ‘I am a Patient and I have a referral code’, follow the sign up instructions and enter the referral code given to you by your practitioner.
Upgrading to a fully qualified account provides healthcare professionals with a comprehensive set of benefits that can enhance their clinical practice, improve patient outcomes, and grow their businesses. By gaining access to the full BioCeuticals product range, receiving expert support, and utilising efficient patient management tools, you can position yourself as a leading authority in integrative healthcare and deliver exceptional care to your patients.
Upgrade now, email us at [email protected] with:
- Your Name
- Business Name and Address
- Qualification
- Registration or Insurance Certificate

General FAQs

You can find the full list of ingredients of all BioCeuticals products on the TGA website  here. Simply, type in the name of the product in the search bar.
The health and safety of all users of our products is our number one priority and we take matters of potential adverse reactions to our products seriously. If you or any of your family members have experienced a potential adverse reaction to our products, please contact the BioCeuticals Naturopathic Advisory team on 1300 650 455 or email [email protected] to report your experience.  
Only qualified Healthcare Professionals can access Education content. If you are a qualified Healthcare Professional and cannot access Education content please contact Customer Service.
Use the Find a Practitioner page if you're looking for a practitioner who prescribes BioCeuticals products.
Explore our range, tailored to meet your dietary needs.
No Added Gluten
Halal Certified
No Added Dairy
No Added Shellfish
No Added Soya Bean Products
No Added Yeast
Pregnancy Friendly
Vegan Friendly
Vegetarian Friendly
BioCeuticals products are “practitioner-only” supplements. To directly order our products through this website, you must be prescribed by your practitioner in private practice and have your practitioner set you up under patient ordering from their account. Please talk to your healthcare practitioner to be set up. If you’re not currently seeing a practitioner in private practice, please refer to the  Find a Practitioner  tab to see who stocks BioCeuticals products.

Need Further Information?

If you have any questions about our products, contact us through this online form.

Consult a Professional

BioCeuticals products are exclusively available after consultation with a Healthcare Professional in Pharmacy, Health Food Store or in a Clinic. Find a Practitioner near you to access BioCeuticals products.

Find a Practitioner