Please do not provide a P.O. Box as delivery address. We require an adult's signature upon delivery of prescribed supplements.

Return Stock/Credits
We are happy to authorise the return of stock or credit if stock was incorrectly supplied.

Obtaining Authorisation
Goods will only be approved for credit/return by seeking authorisation from Customer Service within seven working days of invoice date. You must repack items (if opened), enclose a copy of the invoice and make the items available for collection.

An authorised return or credit will only be issued if:

• The goods are received within seven working days from date of authorisation, and
• The goods are in re-saleable condition (unless items are reported damaged) that being, tamper evident seal is unbroken and in place, container/label is undamaged.

Also:

• Returned damaged items will only be exchanged for the same item.
• FIT-BioCeuticals™ reserves the right at all times to respond to specific circumstances at our discretion.
• All orders within Australia will incur a freight & handling cost, to which GST is applicable.
• For international deliveries, all orders will be charged the standard freight costs by UPS.

International Orders:

FIT-BioCeuticals™ shall not be held responsible for any international orders once they have left our warehouse.

Any costs or delays that may be caused by Customs or local Freight are the Customer’s responsibility.

Countries may change their import laws at any time. You are responsible for any orders refused by your customs authorities

All customs duties, taxes or other fees are the sole responsibility of the Purchaser.

FIT-BioCeuticals™ will not be responsible for products or packages that are delayed, confiscated or returned by customs officials for any reason. International shipments returned to us for any reason, including failure to obtain import permission from your local postal or health authorities, will not be refunded unless they are returned to FIT-BioCeuticals™ in re-salebale condition, at your own cost.

Packages returned to us due to import restrictions or due to lack of import permission may be charged the return shipping fee and a re-stocking charge of 20%. Foreign customers are also responsible for paying import duties/taxes or other fees. We are not responsible for packages confiscated by your respective customs officials for any reason.